Unfortunately, given the emerging and relatively immature status of the FM industry in the UAE and Middle East generally, SLAs and performance measurement criteria are not being properly developed or utilised. This is to the detriment of both the client and the FM service delivery process.
Far too often, service specifications are too vague and poorly defined and do not therefore reflect either the services required or the real intent of the parties.
It has been said with regard to outsourcing that often people spend so much time determining whether they are doing things right that they hardly have the time to determine whether they are doing the right thing.
